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HOUSING INFORMATION, SIGNPOSTING & SUPPORT​

BCHA and Path work in partnership to deliver the Housing Information, Signposting and Support Service (HISS) in Plymouth. This service is targeted at single homeless people, especially those with mental health, drugs/alcohol or offending issues. There are two main aspects and stages to HISS:

As of 16th March 2023, due to capacity issues we are unable to take referrals at this time unless you/your client have received a Section 21 or Section 8.
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HISS Referral Form
HISS Service Leaflet

Hub – Housing Information, Signposting and Assessment ​

Through drop-ins, appointments and phone, this provides:
  • Immediate housing information and support
  • Access to specialist support within the service
  • Referrals and sign-posting for other services and support


​Planned and Longer Term Intervention & Support

​The second element of the service provides:
  • Support to secure and set up accommodation
  • Support to clients in their own homes or locations in the City
  • Specialist housing support with links to established local offender, drugs and alcohol, and mental health provision.
​

Client groups

​Clients are homeless or at risk of becoming homeless, and have at least one of the following additional needs: 
  • Prolific and priority offenders
  • Have a history of offending
  • Have drug and alcohol issues
  • Have mental health support needs
​

How to access the service

For quick housing advice, call our Advice Line on 01752 255899; choose option 1.
 
If you are a support worker and would like to refer someone to us, we will accept referrals via post or email. Our referral form is downloadable from the website.

HISS, 28-42 Harwell Court,
Western Approach,
Plymouth, PL1 1PY

hiss@pathdevon.org or hiss.service@path.cjsm.net
​​

Case Study

​T was referred into the service by Harbour, as her private rented property was not up to standard.  PCC had offered a band T for access to social housing until all repairs were completed; once completed she would be reduced down to a D band, being much lower priority.

It wasn’t until our initial assessment that we found out it was much more than this.  T was being subjected to mental and emotional abuse from her partner who was using substances and T was engaged in a reduction plan with Harbour.  T was on a low income, we completed PIP forms to maximise her income.  T made bids weekly on properties, but due to past substance misuse some housing providers declined accommodation.  We advocated and explained about the DA and reduction on her prescription, they then decided to give her a chance.

Eventually, she was offered a 1 bed property with Livewest.  T had to sign an ABC to say she would not have her ex-partner at the house and not take any substances.

We applied for Rent in Advance (RIA) through Discretionary Housing Payment (DHP) and to several charities as T had to flee her accommodation with only the clothes she had on her back and her cat.  We were able to get a single bed, small sofa and a few other things from the Path furniture lock up and we gave bedding and other household goods from our store . We applied to the Path Hardship Fund for the delivery costs.  A TV was donated from Harbour. Once charity money was confirmed we went out together and purchased household goods and appliances.


​We also worked on her benefits, access to a dentist, counselling and recovery groups. 
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​Path is a member of The Plymouth Alliance


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P.A.T.H. (Plymouth Access to Housing) Ltd.

Contact us
​28-42 Harwell Court
​Plymouth
​PL1  1PY
Email: info@pathdevon.org 
​Tel: ​​01752 255889
Connect with us
Company Number 4478819. Charity Number 1097772 ​
​© COPYRIGHT 2017. ALL RIGHTS RESERVED.
  • Home
  • Accommodation Payments
  • What we do
    • About Homelessness
    • Our Services >
      • Plymouth Renting Access
      • Hardship Funds
      • Resettlement
      • Rough Sleeper Work
      • HISS Service
    • Refugee Integration Service
    • A Day In The Life...
    • Our Campaigns
  • What you can do
    • Donate to Path
    • Work with us
  • Landlords
    • EasyLet
    • Renting Access Service
    • HMOs
    • Tenancy Deposits
  • Information & Resources
    • Links and Resources
    • Housing Help
    • Property Standards >
      • Safety Standards
    • Rent, Benefits & Money
    • Energy Costs
  • Contact
  • Current Vacancies
  • Latest News & Articles
  • A Day In The Life...