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Housing Advice & Support

We help people at risk of losing their home - offering expert advice on benefits, housing options, tenancy sustainment, and landlord mediation.

About our service

Our Housing Information and Support is a frontline service supporting people who are homeless or at risk of homelessness in Plymouth.

We work with people referred to us by Plymouth City Council’s homelessness team, helping them move from crisis to stability with compassionate, hands-on support.

Whether someone is sofa surfing, facing eviction, or living in temporary accommodation, our team is here to walk alongside them — from sorting the essentials to helping them feel settled in a new home.

We support Adults of all ages and backgrounds.

We support people with:

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    Access to ID and Documents

    We help people secure the paperwork they need to find housing.

  • Illustration of a person talking on a cellphone and looking at a card with a house icon.

    Registering for Social Housing

    Guidance and support with housing applications.

  • Illustration of a person holding a key in front of a house, representing homeownership or real estate.

    Setting Up Essentials

    We assist with utilities, bills, council tax, and GP registration.

  • Illustration of a man using a laptop and talking on a cellphone with a purple background.

    Applying for Benefits and Grants

    Support with Universal Credit, PIP, and grants for essentials like fridges, beds, and carpets.

  • Illustration of a woman with a thought bubble containing a heart, a house, and a puzzle piece.

    Navigating Care Systems

    Advice on accessing mental health and social care services.

  • Illustration of a man and a woman looking at a smartphone together, with the woman pointing at the screen.

    Money and Tenancy Support

    Help with budgeting, income maximisation, and preparing for tenancy.

  • A cartoon illustration of a person holding a box of supplies in front of a door, looking worried or sad.

    Landlord Issues

    Finding solutions between landlord and tenant to save tenancies wherever possible

Our Approach

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    Trauma-Informed and Strengths-Based

    We recognise experiences and build on people’s strengths.

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    One-to-One Support

    Tailored guidance that promotes independence.

  • A woman with long hair in profile gestures while seated outdoors near a man, with a forest and sky in the background.

    Holistic and Practical

    We support health, stability, and social inclusion.

  • Two women working on a laptop in an office, with three other people in the background working on computers at a shared table.

    Advocacy-Driven

    Standing alongside people to navigate complex systems.

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Why we matter

When people are struggling, they need more than advice — they need someone beside them who’ll stay the course. That’s what we do.

We don’t just “signpost” — we get involved, we get things done, and we help people rebuild.

The Housing Advice & Support Service is commissioned and funded by Plymouth City Council.

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