I work providing the Hiss advice service. The service has developed from our face to face Hiss Drop in which was open to all twice a week. Pre-Covid the most we would see in a week was 10-15 people. In comparison I often take 30+ calls in a week; these are all recorded on a spreadsheet.
Providing a frontline service such as this can mean I am often the first person the clients have spoken to about their difficult and distressing situations.
This is an example of my day to day work in a week.
All work completed at home, tech can be an issue, but it’s working well today!